Why our Alarm Response Center Matters

When We Install Your Alarm, We Monitor It, Too

In many cases, people invest time and effort in selecting the right alarm company, but when they make their choice, they later learn the company they bought from won't stick around to monitor their system. When you choose ACT NOW ALARM, we promise to not let this happen to you.
 
Consider the following scenarios:

Scenario 1 - Monitoring

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You're in the mood for a good quality, tasty burger - not just any fast food burger. You want your burger made by hand, with the best ingredients. You head to your favorite burger place, and place an order with the server for a hamburger - just they way you like it. Then, through the window, you see your server run across the street to McDonald's. They return to your table with your food, but it's a Big Mac - clearly not what you expected.

So, what does my security system have to do with my favorite hamburger?

Most security companies operate just like the server at your favorite burger joint. You place your trust in them and contract with them for their services. They send out their representatives to sell your their system. They install their system as promised and you pay them for their efforts. Then, they run out the back door and contract another company to monitor your alarm - a company that you do not know, have never met and may not be responsive to your needs. You are not their client. You are simply the subscriber – the security company you hired is their client.


Scenario 2 - Security System Design

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You head over to your favorite burger joint again, this time hoping for a great burger and instead of a side of fries, a nice side salad. You're trying to mix is up; eat a little healthier.  Unfortunately, the same server who duped you before is back, but this time she brings you a Happy Meal.

What does a security system have to do with a Happy Meal?

Well, at ACT NOW ALARM, we understand you want a security system that is custom to fit you and your lifestyle. We won't try to sell you a package system with a bunch of stuff you're not looking for.

When you choose ACT NOW ALARM, you're choosing a company who knows you by name and knows what you like. We provide personalized service, we answer the phone with a helpful ‘live’ person 24 hours-a-day to assist you with your specific needs. No Happy Meals – no drive-thru experience. No voicemail, no automated attendant. Always helpful, friendly and responsive to your needs.


Scenario 3 - The 2 am Call

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It’s 2 a.m. in the morning and your alarm sounds. The sirens are blaring, the kids are concerned, neighbors are waking and the alarm will not stop no matter what you do.

You call the alarm company to have it shut off, but they can't help you; the call goes to voicemail. You then remember to dial the 800 number for the monitoring center in Texas, but an automated attendant answers. You follow the number prompts to finally speak to a "live" operator, but they inform you they can't help. The operator explains that you are not their client, your security contractor is their client and that you should call them for assistance.

Frustrated, your siren is still going. You are left with no option other than to call your security contractor and leave a voicemail. Twenty minutes later, someone returns your call and agrees to help you turn off the siren.

If you choose ACT NOW ALARM, this scenario would have played out much differently. You would have called the first time, immediately spoke to a live person, and because they are your security contractor and monitoring center, they turn your false alarm off in seconds - not hours.


Scenario 4 - I really did pay my bill!

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You operate your system responsibly, you keep your call list up-to-date and you pay your bills – you are the perfect client.

An intruder breaks into your home. The alarm goes off and then nothing. It turns out, even though you have been paying your bill on time every month – your security company has not been paying the monitoring company they contract for your service. So, no monitoring and no police are dispatched when your alarm goes off.

How can this happen?

You are not the monitoring center’s client. You are just the subscriber and the security company you hired is their client. if this sounds a little confusing, it is. This company can only respond to alarms from your system – that’s it. They are not allowed to speak with you about your system’s operation or the status of your account and payment – they are not even in the loop about these issues. If your security company fails to pay its bills for monitoring service, then all of the clients of your security company are cancelled. The Monitoring Center cannot even tell you – you are not their client.

Be sure these scenarios don't become a reality for you. Contact ACT NOW ALARM today.